Frequently Asked Questions

Ordering & Payments

How do I place an order?

Browse our catalogue, add items to your cart and proceed to checkout. We accept all major credit cards, PayPal, Afterpay, Zip Pay and more.

Can I cancel or modify my order?

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately via email or WhatsApp.

Is it safe to shop on Ozbuyz?

Yes. We use 256-bit SSL encryption on all transactions. Your payment details are never stored on our servers.

How long does delivery take?

Standard delivery is 3–7 business days. Express options are available at checkout. Rural areas may take slightly longer.

Do you ship Australia-wide?

Yes! We deliver to all states and territories across Australia including remote areas.

How much does shipping cost?

Free shipping on orders over $99. Standard shipping starts from $9.95 for smaller orders.

What is your return policy?

We offer easy 14-day returns on most items. Items must be unused and in original packaging. See our Refund Policy for full details.

How do I start a return?

Contact our support team at support@ozbuyz.com.au with your order number and reason for return.

Are all products in stock?

Product availability is shown on each listing. If an item is out of stock you can sign up for restock notifications.

Do you offer price matching?

We aim to offer the best prices in Australia. Contact us if you find a lower price and we'll do our best to match it.